Account Executive

Overview

We are currently seeking a passionate, resourceful, and highly organised Account Executive to join the Client Services team. This person will be responsible for providing support to a number of Account Managers in the Client Services team with regular tasks including data analysis, project management / implementation management, marketing planning and monthly reporting.

Note: This role is an entry-level position within our organization, ideal for individuals who are beginning their career in client relationship management and sales support.

Key Responsibilities

Management information and data analytics

1. Provide accurate, timely MI reports for specified accounts, accompanied by a positive commentary reinforcing the value of the service.
2. Produce governance packs for monthly and quarterly client reviews.
3. Suggest ongoing improvements to reporting tools and other business processes in Client Services in line with evolving client requirements.
4. Carry out ad hoc deep dive investigations or reports, as required.

Account Management

1. Take ownership for the account management of specific small accounts.
2. Manage any day-to-day queries/issues with the client promptly.
3. Intervene in any member satisfaction issues to ensure they are solved quickly and to minimize any damage at the account level and escalate internally where necessary.
4. Ensure the lifestyle managers and the operational team are up to speed on any necessary changes to the scheme or mailers/comms being sent.
5. Own positive testimonial packs, ensuring good news is being highlighted both externally and to relevant teams internally.
6. Raise invoices in a timely manner and ensure payment is promptly received.

Marketing and Communications

1. Brief in, monitor and approve specific mailers for specific clients, ensuring the assets and the content is tailored to the audience and will drive the best possible uptake.
2. Ensure that Operations are aware of upcoming mailers and are prepared for any impact to their teams.

Project management and implementation management

1. Maintain updated trackers for specified projects/new programme launches within Client Services.
2. Follow up with stakeholders internally ahead of deadlines to ensure that tasks are on track.
3. Facilitate the necessary internal meetings to support the governance and successful outcome of the projects.
4. Become expert at the best practice processes to launch a new programme within Ten.
5. Be responsible for the client services actions required for a new programme launch with specific clients.

Minimum Requirements

• Highly organised with use of project management tools or trackers.
• Ability to prioritise appropriately.
• Clear, concise, confident communicator, able to influence key stakeholders.
• Attention to detail.
• Highly numeric with good data analysis skills.
• Solid experience with MS Office (particularly MS Excel and MS PowerPoint).
• Experience delivering client-focused solutions to customer needs.
• Strong project management skills with proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
• Management of complex activities, working with multiple internal stakeholders to ensure a successful and timely outcome for the client.
• Can be fully immersed and work well as part of a virtual global team but also confident working alone to deliver results.
• Excellent listening and presentation abilities.
• Strong verbal, numerical and written communication skills.
• Great analytical skills to work on reporting and data analysis.
• Support on improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions.
• Manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines.

Benefits

• Flexible work arrangements including Hybrid work possibilities.
• Annual Leave of 20 days per annum and then an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave.
• Company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to travel and entertainment discounts.
• Social events throughout the year and a break-out room for relaxation.
• Global Team, with diversity at its core.
• Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
• Possibility of growth within a dynamic and international company.

Who are We

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company delivering unique travel, entertainment and dining experiences. We serve millions of members across various sectors on behalf of over fifty clients.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences and are dedicated to creating an inclusive work environment for our employees.

Note: We are not accepting any further recruitment agencies at this time.