ABA Customer Success Specialist

Customer Success Specialist 3rd Party ABA Success Resource

3rd Party ABA Success Resource is growing, and we're looking for a Customer Success Specialist to join our team! In this role, you'll be on the front lines, providing world-class support to our customers who rely on us to enhance and streamline their onboarding process. Youll proactively engage with new clients, ensuring smooth platform adoption, high-quality job advertisements, and an efficient applicant flow. Additionally, you'll handle inquiries, resolve customer issues promptly, and escalate concerns to the Account Manager when necessary to ensure a positive user experience.

About the Role:

• Proactively monitor job advertisements to ensure quality postings that drive high applicant engagement.
• Collaborate with our internal team to optimize sponsorship allocations for the best customer results.
• Respond to customer inquiries via inbound phone calls and emails.
• Become an expert in our suite of products to best understand and address the needs of the ABA segment.
• Research customer issues in a timely manner and follow up with actionable recommendations.
• Utilize creative problem-solving skills to resolve functional problems and escalate technical issues when necessary.
• Accurately tag customer inquiries with relevant details for further analysis by Product and Engineering teams.
• Escalate cases to the ABA Account Management team and CS Leaders when customer satisfaction is at risk.
• Attend weekly team meetings with Sales and Customer Success teams to provide updates on at-risk accounts.

Skills, Experience & Requirements:

• 3+ years of experience in a customer-facing role.
• 2+ years of experience supporting a technical product.
• Working knowledge of Intercom, Salesforce, or other ticketing platforms is a plus.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Exceptional time management skills with keen attention to detail and organization in a fast-paced environment.
• Self-motivated, with the ability to work collaboratively and independently within a team.
• Ability to work 9 AM EST to 6 PM EST.

About 3rd Party ABA Success Resource
3rd Party ABA Success Resource is committed to providing top-tier onboarding solutions, implementation support, and training to ensure seamless client experiences. We specialize in helping ABA organizations optimize their processes, enhance recruitment, and improve overall operational efficiency. Join our team and contribute to the success of businesses by delivering high-quality customer success and onboarding support!