(621) Business Relationship Manager - BSTD

Brief description

The main purpose of this position is to oversee the management of information technology (IT) services at the South African Reserve Bank (SARB) and ensure the effective and timely delivery thereof.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Lead and drive strategic and transformational projects and initiatives.
• Partner with business and provide IT-related advisory services in line with the strategy of the organisation.
• Demonstrate client departmental domain knowledge by ensuring high-level technology impact analysis is provided to business in the delivery of fit-for-purpose solutions.
• Maintain the demand process for new proposals and take overall responsibility for steering these proposals through the early phases of approval.
• Develop and enhance relationships with key business stakeholders, actively manage their expectations and monitor satisfaction levels.
• Address business demand by gathering high-level technology requirements, and own and maintain the demand/supply forecast.
• Provide input to demand planning and prioritisation, and ensure that the demand is in line with the agreed IT investment and operating plan.
• Identify demand conflicts, recommending appropriate escalation for resolution and balancing requests for new work with the existing workload.
• Manage a team of business analysts, directing their work in line with the strategic goals of the SARB to efficiently and effectively support the business demands.
• Fulfil the line management function in terms of staff development and performance.