2Nd Line Support Engineer

Second Line Support Engineer - Hybrid / Remote

About the Job: At Uptime, we provide white label Staff Augmentation, IT Support, and NOC services to MSPs, enabling them to extend the services they can offer their customers.

This role involves working with a leading US-based MSP. Training and development are core values at Uptime.

Hours: Mon – Fri 6pm – 3am SAST

Start Date: 17 / 01 / 25

Responsibilities:

1. Providing 2nd Line support to a large client base (SME).
2. Acting as a skilled point of escalation.

Minimum Requirements:

An MSP background is preferred.

Skills:

1. MS Windows Server
2. Microsoft Azure & Azure AD
3. MS Exchange and above
4. Remote Desktop Server implementations
5. Networking - VLANs, Routers / Bridging
6. Security - Firewalls such as SonicWall, Fortinet, Cisco
7. Endpoint protection, AV
8. Security best practices
9. Virtualisation – Hyper V & VMware
10. Backups

What can Uptime offer you?

1. Flexible hybrid / remote working patterns.
2. Access to company-funded training and development opportunities.
3. Cross-border collaboration with leading MSPs and colleagues across the globe.
4. Learning and exposure to the latest technologies.
5. A workplace that's committed to diversity, equity, inclusion, and belonging culture.