2nd Line Support Engineer

Second Line Support Engineer - Hybrid / Remote

About the Job

@Uptime provides white label Staff Augmentation, IT Support, and NOC services to MSPs, enabling them to extend the services they can offer their customers. This role involves working with a leading US-based MSP.

Training and development are at our core values.

Hours: Mon – Fri 6pm – 3am SAST
Start Date: 17/01/25

Responsibilities:

1. Providing 2nd Line support to a large client base (SME).
2. Acting as a skilled point of escalation.
3. An MSP background is preferred.

Skills:

1. MS Windows Server: 2012, 2016, 2019.
2. Microsoft 365.
3. Azure & Azure AD.
4. MS Exchange 2010 and above.
5. Remote Desktop Server implementations.
6. Networking - VLANs, Routers / Bridging.
7. Security - Firewalls such as SonicWall, Fortinet, Cisco.
8. Endpoint protection, AV, and security best practices.
9. Virtualisation – Hyper V & VMware.
10. Backups.

What can Uptime offer you?

1. Flexible hybrid / remote working patterns.
2. Access to company-funded training and development opportunities.
3. Cross-border collaboration with leading MSPs and colleagues across the globe.
4. Learning and exposure to the latest technologies.
5. A workplace that’s committed to diversity, equity, inclusion, and belonging culture.