Spa Lead at Gun Lake Casino Resort Posted 11/07/2024

Naturopathic Institute; Wayland (MI); On-site; USD 30,000 - 50,000; Full time

Job description

As the Spa Lead at Gun Lake Casino Resort, you’ll be essential in delivering a seamless and luxurious spa experience for guests while supporting team excellence and operational efficiency. Your role involves:

• supervising and training the spa team
• ensuring high service standards
• handling key aspects of daily operations

Core responsibilities include:

• Lead, train, and supervise spa attendants and reception staff to uphold AAA Four Diamond service standards.
• Assist Spa Manager with team huddles, training, and communication of updates.
• Oversee guest experience by greeting guests warmly, coordinating appointments, and handling feedback professionally.
• Manage spa area cleanliness, equipment maintenance, and inventory of supplies and retail products.
• Process transactions accurately, monitor sales, and report revenue metrics to the Spa Manager.
• Support resort-wide events and collaborate with the Spa Manager on special projects and initiatives to boost guest engagement.

Qualifications:

• Must be 21+ years old with a high school diploma or equivalent (additional training in spa management or hospitality preferred).
• At least one year of experience as a spa attendant in a full-service spa, with two years in a supervisory role preferred.
• Strong leadership, team management, and communication skills; proficiency with spa management software.
• Dedication to exceptional customer service and delivering memorable guest experiences.
• Professional appearance, demeanor, and ability to handle confidential information discreetly.

This position is paid hourly and reports to the Spa Manager.