Senior Product Manager - Cloud Infrastructure - Federal

ServiceNow; Pembroke Pines (FL); Remote; USD 80,000 - 140,000

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note: This position will include supporting our US Public Sector customers.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check, and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents holding a green card will be considered.

The Cloud Infrastructure Systems Engineering team at ServiceNow is currently seeking a Senior Product Manager to help build the products and infrastructure that’s the foundation of the Now Platform – making Work work Better for People. We’re looking for a skilled Product Manager who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in a modern cloud operating environment.

What you get to do in this role:

• Collect, synthesize, and report data in an easy to digest format.
• Work with teams to document current processes and needs and partner with product management in crafting strategic roadmaps and plans.
• Collaborate with engineering teams on ad hoc analysis needs within the department.
• Collect and manage project requirements.
• Support teams with project coordination activities like planning, milestone creation, dependency tracking, issue tracking, statusing, etc.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of product management experience with Data Center and Cloud Infrastructure technologies.
• Ability to adapt and operate in a fast-paced tech organization.
• Strong prioritization skills and the discipline to focus on high impact activities.
• Experience gathering and capturing product requirements and transforming them into technology plans and product roadmaps.
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.