Manager Talent Acquisition, High-Volume / Call Center

The Auto Club Group; Milwaukee (WI); Remote; USD 120,000 - 150,000; Full time

Job description

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Job Description :

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and / or modifications to the ACG Flex Work policy.

Manager Talent Acquisition, High-Volume / Call Center - The Auto Club Group

What you will do:

1. Lead a team of high-volume / call center recruiters with accountability for driving performance and delivering to ambitious growth plans for the business.
2. Demonstrate lateral and vertical thinking across multiple client areas to help lead the execution of ACG's and TA's strategy.
3. Monitor and drive the effectiveness of all recruiting efforts, with specific attention paid to the continued flow of candidates through the recruiting funnel.
4. Provide consulting services on talent strategies; build, maintain and sustain relationships with senior leaders and hiring managers to gain in-depth knowledge of broader client business objectives and enterprise-level goals and direction.
5. Create an environment that fosters accountability, innovation, engagement and ownership of individual and team results.
6. Work closely with the Talent Acquisition Recruitment Leader and peers to build an effective infrastructure to support Talent Acquisition Recruiters.
7. Create and implement recruiting processes and strategies that emphasize quality and speed of hires to support business growth.
8. Develop team members to ensure each member is fully trained, understands expectations and achieves operational excellence.
9. Hold team accountable for established Key Performance Indicators.
10. Ensure compliance with company policy and government regulations regarding selection and hiring procedures.
11. Ensure accurate and timely processing and completion of records and reports related to applicant tracking, employment trends, etc.
12. Maintain deep industry knowledge and enhance competencies for professional development in this field.

Supervisory Responsibilities:

1. Select, hire, train, develop, counsel and discipline assigned staff in accordance with corporate and Human Resource policies and procedures.
2. Manage a team of supervisory, professional and clerical staff responsible for talent acquisition and recruiting activities.

How you will benefit:

• Our Manager Talent Acquisition will earn a competitive annual salary of $120,000 - $150,000 with annual bonus potential based on performance.
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
• 401k Match
• Medical
• Vision
• Paid Holidays
• Tuition Reimbursement

We're looking for candidates who:

II. Required Qualifications (these are the minimum requirements to qualify):

Education (include minimum education and any licensing / certifications):

• Bachelor's degree or equivalent in Business Administration, Human Resources Management or related field or equivalent work experience.

Experience:

• Six+ years of successful recruiting experience to include:
• Three years focused on leading and developing a consultative recruiting team.
• Serving as a consultative partner to business leaders and HR COEs to build and maintain positive relationships while driving TA initiatives.
• Demonstrating strong people management skills with an ability to manage both individual contributors and Managers.
• Optimizing technology and tools to provide enhanced consulting and client services, utilizing analytics to operationalize, influence and support decision making across TA.

Knowledge and Skills:

• Knowledge of:
• EEOC Guidelines
• State and Federal selection and hiring regulations
• Statistical methods and analysis and recruitment analytics
• Techniques used to fill requisitions timely

• Ability to:
• Coach team members on how to effectively develop their candidate management skills and identify opportunities for improvement across the team.
• Exceptional organizational skills, comfortable with a high level of detail yet mindful of the bigger picture.
• Excellent communication skills, both written and verbal, and can create and present information in a well-thought-out story.
• Lead through change and champion change management.
• Quickly pivot focus based on business needs and continue to deliver results.
• Identify and resolve issues independently, will take initiative and be accountable.

Management ability to include:

• Organizing and planning
• Budget preparation
• Policy development and implementation
• Strong problem solving and interpersonal skills
• Coordinating, facilitating and leading mid-to-large size projects

III. Preferred Qualifications:

• Three years focused on leading and developing a consultative recruiting team in a high-volume setting and fast-paced work environment.
• Successfully adapt and pivot to the ever-changing needs of the business on short notice.
• Workday experience; ATS and Reporting.
• HR Certifications; SHRM-CP, PHR.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.