GoDaddy Looking for System Administrator (Chat Bot) – India, Remote at Remote

At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days), and some work entirely remotely.

Remote: This is a remote position, so you’ll be working from home. You may occasionally visit a GoDaddy office to meet with your team for events or offsites.

Do you want to have a global influence while working from India? Then this is the opportunity for you! GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. Our mission is to make opportunity more inclusive for all and fuel a new generation of entrepreneurial endeavors. The Digital Care organization deploys and configures the platform that is the backbone of all Messaging and Chat activity in GoDaddy and any of its partner brands. Exposure to contact methods SMS, and WhatsApp for customer support is a plus!

The Systems Administrator maintains the GoDaddy live person platform on our website. The Administrator is responsible for making changes to the contact system at the behest of the business operation. We are key players in incident management associated with the system and work across instances of the messaging platform to play a key role in the development of the second-level technical support platform. We are also accountable for data collection from instances across the platform and for ensuring that the data is formatted and delivered to the accurate repositories for use in business decision-making.

What you’ll get to do:

1. Maintaining the test environment and deploying changes for testing in that environment
2. Complete updates and changes with oversight from the platform administrator
3. Address system problems and update service incidents with details
4. Participate in on-call rotations to provide 24/7 support for our systems and join engineering discussions when urgent scenarios arise
5. Developing new capabilities for level two technical support and maintaining that platform for continuous detailed operation
6. Stewardship of platform updates and maintenance
7. Ownership of safe platform turn-up/down protocols during incidents
8. Collection, formatting, and transport of platform data
9. Ticket/incident administration and recovery tactics

Your experience should include:

1. 3+ years of Systems Admin experience, preferably in a contact centre setting
2. Experience in a Web-based SAAS environment
3. Good understanding of web technology and how they work well with multiple systems
4. Basic development and understanding of bot automation
5. BS or equivalent experience in computer science, information systems, or a related subject area
6. Ability to develop API calls
7. Proficiency in JavaScript/NodeJS and PHP
8. Experience with incident management and emergent recovery tactics, testing, and deployment skills
9. Experience in Salesforce; Amazon system understanding is a plus
10. Understanding async contact methods SMS, and WhatsApp for customer support is a plus

About us: GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. Our mission is to give our customers the tools, insights, and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Job ID R018292