Global Revenue Operations Director

Masabi; United States; Remote; USD 90,000 - 150,000; Full time

Job description

Introducing Masabi

At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit, and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role

At Masabi, we’re transforming the way people move by making transit payments seamless for millions worldwide. As Global Revenue Operations Director, you will play a pivotal role in optimizing our revenue operations and ensuring our Sales, Account Management, and Bids teams operate efficiently and effectively.

Reporting to our Chief Revenue Officer, this is a high-impact role where you’ll balance both strategic direction and hands-on execution, shaping sales processes, improving revenue forecasting, and driving cross-functional alignment. You’ll work closely with leaders across the business to ensure operational excellence, accurate data-driven decision-making, and continued revenue growth.

We’re looking for someone who is both data-driven and collaborative, an experienced revenue operations leader who thrives in dynamic environments, identifies opportunities for improvement, and works cross-functionally to drive measurable results.

Location

This role is open to candidates based in the USA or Canada, within time zones ranging from Mountain Time to the East Coast, in a fully remote capacity.

Responsibilities

Optimizing Sales & Revenue Processes

1. Own and streamline the sales process from lead to close, ensuring seamless deal flow.
2. Oversee and manage Salesforce CRM, ensuring data integrity, adoption, and compliance across teams.
3. Facilitate and guide bi-weekly and monthly pipeline reviews to track forecasting accuracy and identify trends.
4. Develop revenue-generating OKRs, dashboards, and KPIs to measure and drive performance.
5. Implement best practices for deal qualification, pricing strategy, and sales forecasting to increase predictability and velocity.

Data, Reporting & Forecasting

1. Own and deliver all revenue reporting (weekly, monthly, quarterly, annually).
2. Ensure forecasting accuracy and provide data-driven insights to leadership.
3. Lead the Quarterly Business Review (QBR) process, ensuring alignment across Sales, Account Management, Marketing, and Product.
4. Conduct competitive pricing analysis to refine pricing models and maximize revenue potential.

Sales Enablement & Training

1. Develop sales playbooks, training programs, and best practices to empower high-performing teams.
2. Oversee and refine onboarding and continuous training for new and existing revenue team members.
3. Implement structured coaching frameworks, supporting frontline sales managers in running effective pipeline reviews and coaching sessions.

Cross-Functional Collaboration & Leadership

1. Act as a strategic partner to the CRO, supporting key revenue initiatives.
2. Work with Finance on commission plans, ensuring accurate and timely payouts.
3. Collaborate closely with Sales, Account Management, Bids, and Pre-Sales to enhance alignment and improve customer handoffs.
4. Establish and clarify roles, responsibilities, and accountability across revenue teams.
5. Drive OKR adoption across teams, ensuring strategic goals translate into measurable success.

About You

We are looking for someone who can blend strategy and execution, using data, systems, and collaboration to drive predictability, efficiency, and impact.

1. Extensive experience in Revenue Operations, Sales Operations, or Sales Leadership, ideally in SaaS or tech.
2. CRM expertise (Salesforce required, HubSpot preferred).
3. Strong data analysis skills - translating complex data into clear, actionable insights.
4. Experience leading forecasting, pipeline management, and QBRs.
5. Proven ability to streamline and improve sales processes and drive operational efficiency.
6. Excellent stakeholder management, collaborative leadership, and influencing skills.
7. Self-starter with high ownership, bias to action, and adaptability.
8. Comfortable working in fast-evolving environments, with a problem-solving and solution-oriented mindset.

Some of our benefits

• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation.

• Private Healthcare and Life Insurance via Trinet.

• Menopause support.

• Training allowance of up to $1000 per year.

• Choice of a workstation.

• $250 per year to spend on your home office.

• Ability to work for up to 3 months per year from any country in the world.

• Enhanced family leave.

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself. We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

1. Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
2. Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
3. Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?