Work-at-Home Customer Service Representative Job Openings (Full-Time)

Employer Industry: Business Process Outsourcing (BPO) and Customer Service

Why consider this job opportunity:

1. Competitive base pay with additional variable bonuses and contest incentives
2. Comprehensive health benefits available for full-time employees after 90 days
3. Paid Time Off (PTO) and paid holidays to promote work-life balance
4. Opportunities for career growth and internal promotions within the organization
5. Fun and engaging work environment with a casual dress code
6. MCI provides necessary equipment for remote work

What to Expect (Job Responsibilities):

1. Handle inbound customer inquiries and troubleshoot basic technical issues
2. Listen to customers to understand their needs and resolve issues effectively
3. Utilize systems and technology for account management tasks
4. Recognize sales opportunities and apply sales skills to upgrade services
5. Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):

1. Must be 18 years of age or older
2. High school diploma or equivalent
3. Excellent organizational, written, and oral communication skills
4. Ability to type swiftly and accurately (20+ words per minute)
5. Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):

1. Previous experience in a customer service role or call center environment
2. Strong aptitude for conflict resolution, problem-solving, and negotiation
3. Proven ability to thrive in a fast-paced and dynamic work environment
4. Experience with remote work setups and home office management