Customer Service Representative - US REMOTE

• Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Basic Qualifications

• High school diploma or G.E.D.
• One or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Business and analytical problem-solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

Work Environment:

• This position is fully remote within the United States only
• Home base, remote – Laptop, Docking Station, Monitors, Headset will be provided
• Schedule: Monday – Friday, core business hours are 8:30 am to 6 pm EST
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future