Deposit Operations Consultant

Our client will consider remote / WFH employees

Deposit Operations Consultant

Only career bankers or credit union Deposit Ops or Deposit related candidates are being considered at this time.

Responsibilities:

• Monitors work and resolves issues as required, answering inquiries and queries from key client bank or credit union stakeholders.
• Resolves complex or non-routine issues or inquiries as needed.
• Maintains relationships with business units; may use knowledge of issues to contribute to business development efforts.
• Leads, mentors, and develops effective teams through communication and performance management.
• Focuses on high-quality client service.
• Monitors work queues and prioritizes work to ensure tasks are completed timely and accurately.
• Advocates for change and innovation across the client enterprise and identifies and leads the implementation of enhanced products, services, solutions, and processes to improve quality and efficiency.
• Assists firm management with developing effective systems to ensure risks are identified, measured, monitored, and controlled, and compliance requirements are adhered to and followed for the client.
• Provides technical and professional assistance, support, and troubleshooting for issues related to the bank's core, including payment processing, item processing, exception processing, and reconciliation and settlement activities.
• Ensures compliance with FDICIA, audit, and payment network requirements (SWIFT, Visa, Nacha, etc.) as appropriate to the client institution.
• Ensures robust fraud detection and prevention strategies across all deposit products and services, overseeing the investigation of fraudulent transactions and coordinating with compliance departments as necessary.
• Conducts assessments of the client bank or credit union's fraud monitoring systems to identify areas for improvement and identify any trending fraud patterns to help prevent future losses.
• Ensures all deposit and payment-related agreements, fee schedules, disclosures, and other client-facing forms are current and compliant with the appropriate regulations and rules.
• Understands and complies with policy, laws, regulations, and BSA / AML Programs, as applicable to the engagement. This includes but is not limited to complete compliance training and adherence to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations, and reporting any suspicious client and/or account activity.
• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with internal teammates and external clients.
• Demonstrates a high degree of quality work, attendance, and appearance.
• Applies expertise and judgment in providing quality and complex client service and support to internal stakeholders daily, including phone interaction, problem resolution, and reconciliations.
• Serves as the primary point of contact for stakeholders and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.