Clinical Policy Operations Manager

Job Description:

This leader is a highly visible, energetic champion and trusted shared service partner that serves as a resource to enterprise leaders, teams, policy owners and care sites to operationalize the Clinical Policies strategic agenda and drive clinical policy performance.

This role manages the development, implementation, and evaluation of clinical policies programming, and drives the development of regulatorily compliant PPGs (Policies, Procedures and Guidelines), Standing Orders/Protocols, highly reliable workflows, and support response to Clinical/Performance Improvement, event response teams, and teams addressing violation and enforcement actions. Leads new merger and acquisition teams to develop plans for policy harmonization and migration. Develops, directs, coordinates, and shares innovative initiatives to set new standards and exceptional outcomes.

The role supports clinical and operational leaders at the system, region and care site level. Following a system led, locally deployed support model, the scope includes all Intermountain Health clinical functions, including clinical programs, shared clinical services, service lines, medical group, acute and ambulatory care sites and business entities (e.g. Select Health and Castell). The role also supports strategy and direction aligned with Clinical Excellence leadership to deliver highly reliable care that is safe, high quality, patient centered and equitable.

Minimum Requirements

• Master’s degree in Nursing, Healthcare Administration, Organizational Development or business/health-related field. (Education must be obtained through an accredited institution.)
• Three years of progressive leadership experience leading successful Quality, Safety, or Patient Experience improvement projects in clinical setting(s).
• Two years experience leading effective system-wide teams, councils, and workgroups, facilitating effective communication, collaboration and cross-functional and interdisciplinary relationships in a complex, matrixed environment.
• Two years in a role requiring effective decision-making skills and the ability to work autonomously, communicate effectively, and manage frequent variations in workload.

Preferred Qualifications

• Registered Nurse or other clinical licensure (e.g. PT, RT, PharmD, etc.)
• Successful track record of effective, team-oriented working relationships with nurses, physicians, and other health care professionals.
• Experience with change management with the ability to provide leadership in the adaptation and implementation of new processes.
• Training in improvement science (i.e., Six Sigma, Lean, or Workout and Project management, ATP).
• Regulatory Certification or Experience with regulations/standards and accreditation survey processes for State/Federal Agencies, The Joint Commission, etc.
• Experience prioritizing and managing multiple projects simultaneously and managing frequent variations in workload.
• Effective verbal, written, and interpersonal communication skills.
• Experience working in a complex health system (hospitals, ambulatory clinics, post-acute care, etc.)

Physical Requirements:

Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
- and -
See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Key Bank Tower

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$50.22 - $77.53

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.