Bilingual Spanish Call Center Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote - Bilingual Spanish Call Center Customer Service Representative

$17.00/ Hourly

Paid Training

Equipment Provided

Full-time with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm for 5-6 weeks.

Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

1. $17.00 per hour pay rate (bi-weekly pay)
2. Paid Training with Equipment provided.
3. Full-time schedule (40 hrs. a week)
4. Career Growth Opportunities
5. PerkSpot - Employee discount program
6. Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

1. Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program.
2. Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
3. Accurately document enrollment requests, status changes, complaints, and grievances.
4. Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
5. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
6. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

1. Basic understanding of a call center environment in a customer service role and quality monitoring processes.
2. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
3. Ability to problem solve through analysis and ongoing feedback.
4. Achieve results through knowledge, empathy, and commitment.
5. Ability to work with people of diverse backgrounds.
6. High School diploma or GED.
7. Background and drug screening required.

States that are Not Applicable for this position:

1. AK, CA, HI, MA, IL, MT, NY
2. Metro Areas: MN- Minneapolis, IL, NY - NYC
3. OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met
4. Puerto Rico

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.