Technical Support Engineer - Istanbul

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in various areas.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

As a Technical Support Engineer, you will play a crucial role in the Operational Excellence Team that owns support processes with our partners using our products and services. To succeed in this role, you should be an excellent communicator with solid problem-solving skills.

• serve as an engineer to modify or customize the products based on customers' requirements,
• troubleshoot the technical issues of the products,
• communicate with customers using Zendesk Email to provide solutions,
• consult customers with technical solutions for their requests,
• collaborate with the Product Team to decrease customization efforts,
• work with global colleagues to optimize technical and service support processes.

• have a Bachelor’s Degree in software development related fields (Computer Engineering, Computer Science, Programming, MIS, etc.),
• know your way around JavaScript, HTML, CSS, and preferably jQuery,
• have at least a year of experience in supporting a software product, ideally in SaaS or with Software Development teams,
• have fluency in written and verbal English and Turkish,
• have a high sense of responsibility and accountability,
• are able to provide timely responses and follow up systematically,
• are a natural problem solver with a positive attitude and love for helping others succeed,
• have good debugging/troubleshooting skills,
• have good research skills to find solutions.

• A chance to work in an international, diverse, and inclusive environment,
• "Tech Talks" with famous and groundbreaking people from the software world,
• To be part of an industry that’s shaping the future of customer experiences.
• Access and opportunity to gain a limitless network all over the globe,
• Access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge,
• A space to share your skills through training sessions and workshops if you wish.
• Inclusive Private Health Insurance,
• Smart Work Model side benefits to support food and bill expenses,
• The team activities that are bursting with fun,
• No Dress Code! This is a fast and innovative startup, you can wear whatever you want.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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