Quality Specialist

What We Do in Dias / About Dias

We are one of the top 5 technological solution providers in the world with the product tracking and tracing systems we develop. Thanks to our expertise in the field of Tracking and Tracing Systems development, we offer the most effective marking and tracking technologies tailored to the production, distribution and logistics infrastructure and business needs of different sectors.

The solutions produced by Dias provide the following advantages:

• It protects consumers from counterfeit, smuggled and illegal products.
• It prevents activities that harm the public sector by reducing unregistered economic activities.
• It supports domestic technology production by employing domestic labor in technology solutions.
• It reduces dependency on foreign countries in production and technology applications by increasing efficiency in the use of domestic resources.
• It ensures that these goals are achieved more effectively, quickly, planned and economically thanks to the Product Tracking Platform.

We are looking for “Quality Specialist” to join the inspiring journey of Dias, a unique technology solutions provider in its field in Turkey.

What we expect? / Duty And Responsibilities:

• Conducting service quality assessments of Support Desks related to ongoing projects.
• Preparing reports on call quality and employee performance scores based on evaluation results.
• Sharing feedback and recommendations derived from quality evaluations with relevant departments.
• Identifying operational, procedural, or system-based improvement opportunities based on assessment outcomes, ensuring proper communication with responsible stakeholders, and monitoring implementation.
• Generating periodic quality assessment reports and analyses on a daily, weekly, and monthly basis.
• Analyzing processes and projects to ensure the quality evaluation system remains up-to-date, performance-driven, and aligned with project dynamics.
• Collaborating with relevant teams to address training needs identified through evaluation outcomes.
• Executing periodic Voice of the Customer (VoC) initiatives to identify actionable insights and expectations aimed at enhancing customer satisfaction and ensuring their continuity.

Qualifications We Are Looking For:

• Graduated from a university or a higher education institution.
• Minimum of 3 years of experience in the relevant field.
• Proficient in Microsoft Office programs.
• Strong interpersonal skills and customer-oriented approach.
• Able to work effectively in a team environment.
• Possesses strong analytical thinking abilities.
• Well-developed skills in analysis and interpretation.
• High capability in planning and organization.
• Open to learning and self-development.
• Able to work in a quality and process-oriented manner.
• Capable of working under pressure and in flexible working conditions.
• For male candidates, military service must be completed.

What is in it for you?

Creating Impact in Different Sectors: Dias' projects that include technology solutions create great economic and social impacts with its wide stakeholder networks. By taking part in the development of these projects, you can gain rich experiences and contribute to the benefits that will make a difference throughout the country.

Taking Initiative in Innovative Projects: The opportunity to work in a dynamic and innovative work environment where you can take initiative in the design of projects that have not been implemented before awaits you.

Work and Life Balance: In our different offices throughout Istanbul, you can work in harmony with our valuable team members in a work environment that supports work and private life balance.

Culture that values people: You can have the chance to be a part of a technology group that sees human resources as the most important value.