On Call Reservations Agent

Job Description - On Call Reservations Agent (HOT0BFL1)

Job Number:

HOT0BFL1

Work Locations:

Hilton Istanbul Bomonti Hotel & Conference Center Silahsor Caddesi No 42 Bomontı Sisli Istanbul 34380

An On Call Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?

This position reports to the Revenue Manager. As an On Call Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. An On Call Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, an On Call Reservations Agent will perform the following tasks to the highest standards:

• Convert inquiries into contracted business quickly
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?

An On Call Reservations Agent serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

What’s in it for me?

• Career and development opportunities in Hilton Hotels Worldwide
• Competitive Salary & Wages
• Private Health Insurance
• “Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends
• Complimentary Dry Cleaning for Business Attire
• Monthly Transportation Fee
• Complimentary Shuttle Bus
• 50% discount on personal food & beverage consumption in the sister hotels
• Extended nursing hours of 1.5 hours until the baby reaches 18 months (for newly born mothers)
• 14 days paid paternity leave
• Opportunity to make a positive impact on the environment and community with the Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

• Hospitality: We're passionate about delivering exceptional guest experiences.
• Integrity: We do the right thing, all the time.
• Leadership: We're leaders in our industry and in our communities.
• Teamwork: We're team players in everything we do.
• Ownership: We're the owners of our actions and decisions.
• Now: We operate with a sense of urgency and discipline.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated