Housekeeping Floor Supervisor

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Can you bring your own personality, create a memorable experience and naturally connect with guests and colleagues alike? If so, then you are the one we are looking for! We at Swissôtel Uludag Bursa are looking for a Housekeeping Floor Supervisor to join our amazing team, where we make the impossible possible to make our guests' and talents' dreams a reality!

What You Will Be Doing

1. Consistently offer professional, friendly, and engaging service
2. Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness
3. Handle Guest concerns and react quickly, logging and notifying the proper areas
4. Supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed
5. Actively participate in daily briefing, daily warm-up, and department meetings as required
6. Ensure Room Attendants are informed daily about priorities in their section
7. Keep records of special cleaning and maintenance up to date
8. Establish cleaning programs to maintain top cleanliness and hygiene standards
9. Ensure emergency procedures are followed strictly
10. Ensure health and safety as well as hygiene rules are strictly followed
11. Perform any other reasonable duties as required by the department head at all times
12. Ongoing training, coaching, and development of colleagues to impact overall departmental morale
13. Report necessary maintenance items
14. Follow departmental policies and procedures
15. Other duties as assigned

Qualifications

Your experience and skills include:

1. Service-focused personality is essential
2. Previous experience in a similar leadership role is an asset
3. Prior experience working with Opera or a related system
4. Strong interpersonal and problem-solving abilities and the ability to lead by example

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.