Food & Drink Captain

A Food and Drink Captain is responsible for controlling operations of Food and Drink outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

What will I be doing?

As a Food and Drink Captain, you are responsible for supervising operations of Food and Drink outlets to deliver an excellent Guest and Member experience. A Food and Drink Captain will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Supervise Food and Drink Outlet operations
2. Communicate and delegate tasks to the team
3. Ensure compliance of brand standards
4. Manage guest queries in a timely and efficient manner
5. Represent needs of the team
6. Assist Food and Drink management with achieving financial targets
7. Assist Food and Drink management with training and development of team members
8. Assist with annual and mid-year appraisals with team members under your responsibility
9. Comply with hotel security, fire regulations and all health and safety legislation
10. Be environmentally aware
11. Assist other departments wherever necessary and maintain good working relationships

Required Skills

A Food and Drink Captain serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Previous Food and Drink experience
2. Committed to delivering high levels of customer service
3. Positive attitude
4. Good communication skills
5. Flexibility to respond to a range of different work situations
6. Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous experience in hotel industry
2. Willingness to develop team members and self