Account Director

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards and named in The Top 10 Best Software Products with the most #1 rankings.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

We want you to join us while we are taking a step into the future if you have:

• 4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.
• Proven track record of using sales & persuasive skills.
• A self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
• To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Strong communication skills in both writing and speaking (English).
• High sense of responsibility and accountability.
• A strategic thinker with excellent project and time management skills.
• Experience negotiating and navigating contracts and legal discussions.
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with both large and small audiences.
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
• A university degree in Business, Marketing, Engineering, or related fields.

As an Account Director in Insider you will:

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.
• Succeed in a team selling environment for maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at various levels within the targeted account.
• Participate in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.
• Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
• Analyze stakeholder mapping and set overall strategy to capture the right frequency in touchpoints.
• Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Ensure Customer Success realization achieved and recognized across key stakeholders.
• Achieve customer advocacy goals with the marketing team with success stories, testimonials, and so on.
• Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.