Customer Support Specialist

Duties and Responsibilities:

• Support the sales organization with the day to day sales administration workload
• Order processing, performing complete sales cycle
• Driving tender administration work
• Telephone customer support and consulting
• Support of the sales representatives
• Processing of customer complaints, goods returns, credit notes
• Follow-up of delivery backlogs
• Taking over organizational activities
• Performing regulatory administrative acts including of tracking certifications and registration of products

Minimum Education:

• Minimum of Bachelor’s degree or equivalent training in business, marketing or sales.

Desired Training, Experience, and Characteristics:

• Minimum of 2 years of Customer Support experience.
• Excellent verbal and written communication skills in English.
• Documented experience regarding working with tenders.
• Ability to document a track record of lead generation success.
• Accurate data entry and record keeping skills.
• Must be an energetic, enthusiastic self-starter who enjoys challenge and is dedicated to getting the job done with minimal support and direction.
• Must be PC literate, have excellent organizational, communication, and interpersonal skills.