Social Media and Community Manager

• Great Career Opportunity in a Leading Global Company
• Leading Global Company

About Our Client

The company is an Italian based family company with over 50 years of experience in pet nutrition and pet well-being, offering a series of products and services to help pet parents with the care of their pets.

Job Description

• Passionate about social media and understands demographic differences and how consumers engage on each platform (Facebook, Instagram, TikTok, etc.);
• This position will help lead the management and execution of the ongoing community strategy and will be key in establishing, executing and engaging highly visible social programs, campaigns and relationships for the brand to widen the reach and engagement across our social channels;
• Proactively look for opportunities to insert the company into the cultural conversation in existing and new communities;
• Identify and engage with influencers who align with the company's target audience and brand values. Responsibilities include handling influencer partnerships, contract negotiations, content planning, and feedback provision;
• Monitor social media conversations and engage with the company's audience to foster a sense of community;
• Ability to identify and publish content during times with the most reach across each social media channel;
• Promote any UGC that should be considered for reposting, including tagged content;
• Create and participate in virtual meetups and events to educate pet parents on proper nutrition;
• Develop and execute promotions such as giveaways, collaborations, and other activities on social media;
• Respond to consumers' comments online across the company's social channels in a brand-approved voice;
• Flag service, fulfillment-related or negative comments/trending themes to Customer Care for response and engagement for all platforms;
• Assist with reporting, pulling native data from platforms monthly.

The Successful Applicant

3+ years of experience as a Social Media Community Manager; Strong organizational skills and the ability to manage and develop an editorial calendar; Strong understanding of social media platforms, trends, algorithms, and best practices; Exceptional written and verbal communication skills, with the ability to adapt content to different social media channels and engage with diverse audiences; Detail-oriented with excellent organizational and time management skills; Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment; Ability to handle community moderation and maintain a positive online environment; Advanced proficiency in English.

What's on Offer

Social Media and Community management in a leading global company.