Digital Customer Management Specialist

Our Culture

TEMSA, one of the world's leading bus and midibus manufacturers, offers state of the art mobility solutions with its more than 50 years of experience. TEMSA is present in close to 70 markets worldwide with a significant market share in leading economies such as the USA, UK, France, Germany, and Italy. With a wide product range, TEMSA meets the unique needs of different regions. TEMSA's mission is to evolve into a human-centered technology company that provides smart and sustainable mobility solutions to the world for more pleasant journeys. We are proud to be the first R&D center of Turkey and the company that produced the first electric bus.

#TogetherWeAreStronger!

What is the job waiting for you?

• Managing TEMSA Connect Platform
• Evaluating customer complaints and producing solutions
• Ensuring that TEMSA Related Units and Services resolve customer requests
• Ensuring customer satisfaction with TEMSA Sales and After Sales activities
• Measuring the service quality of services and TEMSA by conducting customer satisfaction surveys
• Reporting to TEMSA related units
• Creating action plans to ensure sustainable customer satisfaction
• Measuring customer satisfaction through IPSOS Surveys, tracking, analyzing, and reporting satisfaction through Cx Portal
• Roadside assistance service evaluation, follow-up of development issues with the provider company, and reporting to TEMSA Units
• Providing training and system support for IPSOS and TEMSA Connect system used by authorized services and TEMSA Units
• Carrying out development activities for the Satisfaction Portal and Customer Request System
• Monthly reporting to Senior Management
• Digital end-to-end assistance management
• Customer management with digital artificial intelligence integration project management
• ChatBot development project management

What we are looking for?

• Graduating from relevant departments of universities
• Advanced written and spoken English
• At least 2 years of experience in the automotive industry
• Analytical thinking and communication skills
• High persuasiveness
• Team-oriented
• Proficient in MS Office programs

TEMSA offers the following benefits:

• Private health and life insurance
• Private Pension Plan with the Employer Contribution of 3%
• Academic education encouragement package
• English language improvement package
• Personal (skills and technical) improvement plan
• Time off to celebrate your birthday
• T-Buddy mentorship program for seamless adjustment to TEMSA culture during your first week
• Rotation opportunity within TEMSA and other Sabancı Group companies in an agile culture
• Wellbeing approach with mobile applications to support your physical, mental, and body health
• Opportunity to gain experience with the team that produced the first electric bus in Turkey

How Do Our Recruitment Processes Proceed?

• Application
• Preliminary assessment
• Face-to-face or online interview
• English exam and assessment test
• Offer
• In special cases, there may be changes in our processes

Follow us on Instagram and LinkedIn to stay up to date with our career opportunities! #TEMSA

‘Sürdürülebilir büyüme, eşit imkanlar ve farklı bakış açılarıyla mümkündür. İnsan Kaynakları politikamız kapsamında; İlanlarımıza başvuru yapan iç/dış tüm adaylarımıza İnsan Hakları Evrensel Beyannamesi ve Uluslararası Çalışma Örgütü (ILO) standartlarına uygun olarak ırk, din, dil, cinsiyet, renk, ulusal ya da sosyal köken, cinsel yönelim, engellilik, siyasi görüş, hamilelik ya da medeni durum gözetmeksizin fırsat eşitliği sağlamanın bir ayrıcalık olmadığına inanıyoruz.’