Customer Success & Operations Specialist

We are partnering with one of our clients to find a Customer Success & Operations Specialist who will take the lead in managing operational processes, enhancing customer satisfaction, and contributing to team success.

This role is a great opportunity for someone who thrives on building strong client relationships, enjoys optimizing operations, and values teamwork.

If you are proactive, solution-oriented, and detail-focused, this position is the right fit for you!

Responsibilities:

• Provide operational support by understanding client requests and matching suitable freelancers from our talent pool to the right projects.
• Ensure effective communication with our freelancer community to guarantee the best project matches and increase community engagement.
• Take an active role in client success management processes by supporting clients in their projects and maximizing customer satisfaction.
• Measure and report existing clients' satisfaction and feedback regularly, taking actions to improve long-term client loyalty.
• Resolve client issues quickly to ensure a high level of customer satisfaction.
• Continuously improve operational processes, optimize workflows, and enhance platform user experience by making processes more automated.
• Use CRM tools effectively to track client interactions, opportunities, and deals, ensuring data accuracy and integrity.

Skills & Qualifications We Are Looking For:

• Strong communication skills, excellent interpersonal abilities, and a customer-centric approach.
• Ability to stay up to date with industry trends, products, and technologies, and integrate them into operational processes.
• Proficiency in English (both written and spoken).
• A solution-oriented mindset, with strong analytical thinking and the ability to manage operational processes efficiently.
• Team player with an open-minded attitude toward learning and growth.
• Bachelor's degree is required.
• Familiarity with startup culture or experience in a startup environment is a plus.
• Willingness to work in a hybrid model, with at least three days per week at our Maslak office.