Customer Success Manager

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Day in and day out a Customer Success Manager in Insider;

• Proactively drives adoption and retention,
• Builds relationships with the customers and ensures the services they need are provided to receive maximum impact,
• Works in coordination with other Customer Success Managers and Account Directors and is the primary contact of the partner,
• Is primarily responsible for orchestrating all efforts to keep adoption and usage high while driving value recognition,
• Provides best use cases according to the partner, helping them with panel usage, being a consultant to use our products in the best way according to the partners' needs,
• Is responsible for gross revenue / net revenue retention, CSAT, health score, and lock-in score of the partners and taking proactive actions to make improvements on these metrics.

We want you to join us while we are taking a step into the future if you;

• Have a Bachelor’s Degree in Business, Marketing, Engineering, or related fields,
• Preferably have an MBA,
• Have 4+ years of relevant work experience in customer-facing customer success, account management or strategic consulting organization,
• Preferably have SaaS experience,
• Have strong communication skills in both writing and speaking, (English & Native Language)
• Have a high sense of responsibility and accountability,
• Are a strategic thinker with excellent project management skills,
• Are customer-oriented and able to establish a robust relationship with the assigned customer base,
• Are a self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.

While we are conquering the world, we are offering you;

• A chance to work in an international, diverse, and inclusive environment
• Working-from-home opportunities
• To be a part of an industry that’s shaping the future of customer experiences
• Opportunity to be a part of different side projects depending on your interests
• Access to many hard and soft skill training to help you improve and challenge yourself
• Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge
• Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola
• Competitive bonus structure (Q-based)
• Inclusive Private Health Insurance
• Smart Work Model side benefits to support food and bill expenses
• No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.