Customer Project Manager - Hi-tech

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives, our community has committed to scaling its impact into our communities across 27+ countries.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

• Handles overall responsibility for managing our relationship with our partners.
• Monitors, facilitates, and consults the partner during the adoption process of our technology.
• Establishes a trusted adviser relationship to ensure our partner’s full satisfaction with our technology.
• Proactively monitors our partner’s activity and provides timely insights and solutions.
• Liaises with our internal teams to improve our partner’s outcomes and the performance of our technology.
• Designs chatbots to help our partners meet their needs and goals.
• Prioritizes and drives the resolution of escalated partners’ issues.
• Acts as a liaison between our product management and the partner, focusing on communicating the workday roadmap.
• Creates documentation to guide our customers through our Knowledge Management System.
• You'll be the force and the mind behind an outstanding customer experience.

• A bachelor’s degree.
• Minimum 4 years of experience in customer-oriented positions, prior experience in SaaS is a plus.
• Ability to collaborate and build strong relationships with customers, especially at the executive level.
• Solid oral and written communication abilities, positive presentation skills, and exquisite listening skills.
• Self-motivated and tech-savvy, always in search of new solutions.
• Go-getter attitude with a track record of taking initiative in a fast-paced environment.
• Ability to juggle multiple tasks with superior project and time management skills.
• Ability to analyze and interpret chatbot data for continuous improvement.
• Care for our clients and ensure they feel at home with our products.
• Ability to work in a fast-paced startup environment.
• Native Turkish speaker with advanced English skills.
• Background in copywriting is a huge plus.
• Understanding of chatbots is a plus.

• A chance to work in an international, diverse, and inclusive environment.
• To be part of an industry that’s shaping the future of customer experiences.
• Opportunity to be part of different side projects depending on your interests.
• Access to hard and soft skill training to help you improve.
• Access to 16,000+ online courses on the LinkedIn Learning platform.
• Space to share your skills through training sessions and workshops.
• Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola.
• Inclusive Private Health Insurance.
• Smart Work Model side benefits to support food and bill expenses.
• No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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