Associate Customer Success Manager

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-ledB2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives, our community has committed to scaling its impact into our communities across 27+ countries.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the partners’ success in all of the 25 regions.

• Proactively drives adoption and retention,
• Builds relationships with the customers and ensures the services they need are provided to receive maximum impact,
• Works in coordination with Customer Success Specialists and Account Managers and is the primary contact of the partner,
• Is primarily responsible for orchestrating all efforts to keep adoption and usage high with driving value recognition,
• Provides best use cases according to the partner, helping them with panel usage, training new partners, being a consultant to use our products in the best way according to the partners' needs,
• Is responsible for gross retention, CSAT, health score and lock-in score of the partners and taking proactive actions to make improvements on these metrics.

• Have a Bachelor’s Degree in Business, Marketing, Engineering, or related fields,
• Preferably have an MBA,
• Have 2+ years of relevant work experience in customer-facing customer success, account management or strategic consulting organization,
• Preferably have SaaS experience,
• Have strong communication skills in both writing and speaking, (English & Native Language)
• Have a high sense of responsibility and accountability,
• Are a strategic thinker with excellent project management skills,
• Are customer-oriented and able to establish a robust relationship with the assigned customer base
• Are a self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.

• A chance to work in an international, diverse, and inclusive environment,
• “Tech Talks” with famous and groundbreaking people from the software world,
• To be part of an industry that’s shaping the future of customer experiences.
• Access and opportunity to gain a limitless network all over the globe,
• Access to many hard and soft skills training to help you improve and challenge yourself,
• Access to 16,000+ online courses taught by real-world professionals on LinkedIn Learning platform to satisfy your hunger for knowledge.
• Space to share your skills through training and workshops if you wish. Sharing is caring!
• Inclusive Private Health Insurance,
• Food expenses covered on a monthly basis,
• Fun with the occasional team activities!
• No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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