Workplace Technology Engineer, Group End User Services

Job Description - Workplace Technology Engineer, Group End User Services (240001NU)

Why Join

Imagine a future where technology seamlessly integrates into our daily work lives, making everything more efficient and productive. As a Workplace Technology Engineer at OCBC, you'll be responsible for designing, implementing, and managing workplace technology and automation infrastructure to ensure a seamless user experience.

How you succeed

You'll drive innovation and improvement in our workplace technology, leveraging the latest tools and technologies to enhance productivity and security. With a focus on continuous improvement, you'll identify areas for enhancement and implement solutions that meet the evolving needs of our users.

What you do

1. Implement and manage workplace technology and automation infrastructure, ensuring stability and performance
2. Manage endpoint risk controls for devices across multiple geographical locations
3. Drive continuous improvement to endpoint and mobile device security controls
4. Implement solutions to monitor risk and service indicators, enabling fast service recovery
5. Collaborate with Service Desk and IT Service Concierge to detect anomalies and resolve issues affecting employee services
6. Leverage Gen AI capabilities and analytics to identify service and risk gaps across the End User operating environment

Who you work with

Group Operations and Technology co-creates products and solutions. We build the underlying technology applications and services. And manage the Group’s IT operations & cyber defence. 247. 365. End-to-end transaction fulfillment services. For the whole Group. With singular focus. Delivering exceptional customer experience. At the forefront of our digital transformation journey. Relentless innovation. Pushing boundaries.

Qualifications

Who you are

1. Bachelor’s degree in computer science, Information Technology, or a related field
2. Minimum 10 years of relevant experience in managing Workplace Technology and Desktop infrastructure
3. Must have experience in implementing and managing Microsoft infrastructure, including M365 Office Platform
4. Must have experience working with RPA, automation scripting, and Power BI for reporting and analytics
5. Strong technical, analytical, and engineering competencies with hands-on experience in managing PC/Notebooks, Mobile Devices, and related controls
6. Relevant Microsoft Certifications, Network, or Security preferred
7. Experience-centric and able to communicate concisely and clearly with non-IT-savvy users
8. Knowledge of ITIL framework and IT service management concepts and Agile methodologies

Who we are

Singapore's longest established bank, we've been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation, embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.

What we offer

Be a part of an award-winning team enabling great employee experience. Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.