Workplace Experience Manager

Workplace Experience Manager

Work Dynamics - Integrated Facilities Management

Location: Jurong

Job Description

• To be the professional face and go-to person for all engagement activities to build communities at the office.
• To be the pinnacle of customer and employee service excellence, going above and beyond to create joyful and lasting experiences that provide consistent and sustainable value for our clients, customers, and colleagues.
• Lead by example to instill a culture of engagement and empathy in the team.
• Create and sustain a start-up culture with the team, seeking out new and innovative ways to engage and bring joyful experiences to fellow colleagues.
• Understand the Clients' culture, purpose, and values to ensure the best delivery with customer/employee-centricity in mind.
• The ideal candidate should unite a community to create a buzz in the workplace, ensuring workspace activation and activities that engage colleagues and foster community.

Duties

• Contribute to the formation and refinement of workplace experience strategy, leading the implementation to delivery.
• Organize and execute workplace experience events, measuring Employee Satisfaction (ESAT) for each activity planned.
• Collaborate with internal/external stakeholders and vendors to implement community building products/services.
• Advocate and implement digitalization of workplace experience processes including CRE Services (Facilities reporting, Meeting room booking, Car park application, etc.).
• Lead and operationalize execution of agile and Design Thinking/Human-centered design methodology.
• Adopt the Clients' 4D methodology in journey mapping for site operations, conducting experiments, service blueprints, value maps, sustainable operations, operational improvements, and streamlining efficiencies.
• Able to create simple posters or onsite communications materials.
• Plan, film, and edit videos/communication materials (collaborate with vendor partners for complex videography).

EXES Support

• Proactively manage user expectations for employee experiences and services, ensuring transparency and alignment with employee needs.
• Drive the employee experiences and services to ensure a welcoming, engaging, and safe working environment.