Benchmark services with daily, monthly and periodic reviews/audits;
Administrative with regards to reports/finance/document submission;
Co-ordinate and monitor the contractor management program.
Facilities Operations:
Ensure building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Account consistency will be of importance;
Support the Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of failure for both Soft & Hard Services;
Closely monitors Operations Procedures to ensure service standards are maintained;
Monitor site policies & procedures on IFM related matter and ensure adherence;
Implement, comply with and audit all internal management systems, for quality assurance;
Assist with the coordination of MIMO and other relocations activities;
Support Financial Management requirements in a timely and accurate manner;
Manage and track office inventory including office supplies, pantry supplies, cleaning supplies, and restroom consumable supplies and report to AFM/PFM with any issues;
Provide support for meetings and conference room reservations as needed and directed;
Assist with the coordination and scheduling of maintenance activities.
Communication and Relationship Coordination:
Deliver meaningful inputs across in the development of the monthly management reports;
Ensure appropriate and timely follow ups with customers.
Training:
Support the AFM/FM to ensure the team is well trained on all facilities policies, procedures and systems;
Assign buddies for new team members to ensure teamwork, consistency & rationalization of the team.
Core Competencies:
Critical competencies for success include:
Expertise in property management and demonstrated capacity to work in a complex environment along with the management of remote sites;
Expertise in Facilities Management, local occupational health and safety requirements, vendor management for specialized services;
Ability to understand and interpret commercial contracts;
Strong budget management and financial analysis skills;
Planning and organisation skills with ability to prioritize work and meet tight deadlines;
Ability to manage multiple and complex operational matters on a daily basis;
Analytical and demonstrate the capacity to deal with ambiguity;
Effectively provide long term solutions to complex problems by employing quantitative and holistic approaches;
Strong presentation, verbal and written communication skills (English & local language), and are an active listener;
Proactive & professional approach to customer service and stakeholder engagement;
Ability to interact with a wide range of client staff, including senior levels, as well as managing conflict and balance between client and firm requirements;
Leadership expertise with ability to provide good training and promote open, constructive and collaborative relationships at all levels;
Effectively able to deal with stressful situations and adapt to rapidly changing situations;
Self-motivated with ability to meet performance targets and follow through with improvement initiatives.
Experience:
You have bachelor’s degree with a minimum of a 1.5 years’ experience in the IFM Industry.
Capable: You pay strong attention to detail and possess excellent problem-solving skills. You have good work ethic and a positive attitude with a “can do” mind-set and will follow through on issues. You are also a self-starter with the ability to prioritize and meet tight deadlines.
Team player: You are team player who promotes open, constructive and collaborative relations with superiors, subordinates and peers, regularly contributes to team discussions and problem solving/ brainstorming sessions. You are also an effective listener and communicator.
Initiative: You are initiative and self-motivated. You seek innovation and actively source for opportunities to achieve best results.