Workplace Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workplace Coordinator

Work Dynamics - Integrated Facilities Management

The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.

Job Responsibilities

1. Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests.
2. Execute experience services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
3. Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client.
4. Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives.
5. Strive to continually improve experience service performance.
6. Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.
7. Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.).
8. Assist with third party vendor relationships and service partners to provide maximum service delivery.
9. Anticipate needs or concerns exceeding Client expectations through intuitive service delivery.
10. Build meaningful lasting relationships with Client employees and guests.
11. Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
12. Provide administrative and operational excellence for soft services.
13. Perform additional job duties, as requested.

Qualifications

1. Diploma Holder.
2. 1-3 years minimum prior relevant experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate, preferred.
3. Exceptional customer service skills and professionalism with a passion for hospitality.
4. Ability to manage multiple priorities and deliver results in a fast-paced environment.
5. Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
6. Ability to work independently – strong prioritization and time management skills.
7. Excellent verbal and written communication skills with the ability to communicate professionally.
8. Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote).

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world. Our core values of teamwork, ethics and excellence are fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.