Workplace Concierge

Job Title

Workplace Concierge

Job Description Summary

The Workplace Concierge is responsible for providing a high level of personalized service to employees and guests, ensuring a positive and efficient workplace experience. The role involves managing office amenities, assisting with various employee services, and maintaining a well-organized, productive environment. The Concierge acts as a representative of the workplace experience team, ensuring that workplace needs are met and that all areas of the office are fully supported.

Job Description

About the Role:

Customer Service & Support:

• Answer phone calls in a friendly, professional manner and maintain accurate records of service requests and their status.

• Act as the workplace ambassador, ensuring high-quality, personalized services are provided to employees and guests.

• Provide services such as arranging transportation, making hotel or restaurant reservations, and other reception duties as needed.

• Build strong relationships with employees and guests, recognizing regular employees by name to foster a positive workplace environment.

Workplace & Facilities Management:

• Serve as the point of contact for the facilities team, representing the Workplace Experience team in all matters.

• Conduct daily floor walks to check office furniture arrangements, ensure all provisions are in place, and address any gaps that need attention.

• Collaborate with third-party suppliers and vendors to ensure the workplace needs are met efficiently and on time.

• Order office supplies, pantry items, and other common-use materials for the location to maintain office functionality.

Meeting & Event Support:

• Anticipate guest arrivals and ensure that meeting rooms/spaces are set up correctly and ready for use.

• Support office space configuration based on requests and internal approval, ensuring optimal workspace utilization.

• Manage occupancy and space metrics, ensuring effective room and desk bookings.

Employee Engagement & Well-being:

• Support the roll-out of employee engagement activities, fostering a positive, inclusive work environment.

• Assist with the management of employee benefits, such as corporate card coordination and issuing company vouchers.

Administrative Support:

• Perform service requests, track their statuses, and ensure completion of tasks to the satisfaction of the requestor.

• Follow security and emergency procedures as defined for the property to ensure safety and compliance.

• Process various office-related billing and reporting, including franking, printer usage, courier services, and uniform back charges.

• Coordinate the process for new hire employee IDs and access cards, ensuring smooth onboarding.

Sustainability & Efficiency:

• Conduct energy and waste audits to ensure workplace sustainability practices are adhered to.

• Monitor and report on workplace metrics, including occupancy management and space usage audits.

Additional Duties:

• Perform other duties and responsibilities as reasonably assigned by the supervisor or management.

About you

• Previous experience in customer service, facilities management, or office administration is preferred.

• Strong communication skills, both written and verbal.

• Ability to manage multiple tasks and prioritize effectively.

• Proficiency in using office management tools and software.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.