Workplace Change Engagement Lead – Senior Vice President – Singapore

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Citi’s Enterprise Services and Public Affairs (ESPA) aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients.

We’re currently looking for a high caliber professional to join our team as Senior Vice President, Workplace Change Engagement Lead - Hybrid (Internal Job Title: Facilities Mgmt Group Manager - C14) based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future.

Citi Real Estate Services (RES) provides real estate support services to 229,000 employees spanning 40 million square feet of space across 90+ countries. We are a people-oriented organization that ensures that our real estate solutions are cost-effective, safe, productive, and valued by our customers and employees.

The Global Design & Workplace Experience (GDWE) team is responsible for the development, implementation, and maintenance of the workplace design guidelines for the global corporate portfolio, which includes offices, retail branches, and data centers. In addition, the team performs portfolio analytics and drives innovation/smart building adoption. Our efforts are a driving force behind a new way of working and the delivery of an excellent user experience and an optimized real estate footprint.

Central to success is a consistent and effective change engagement approach to transition staff to new spaces, technologies, and a new way of working.

Based in Singapore, the role will report to the head of Global Workplace Change Engagement who is based in New York.

The Workplace Change Engagement Lead is responsible for all aspects of the change engagement program for Asia Pacific – including oversight of the standard change management approach for all projects.

In this role, you’re expected to:

• Support the development and continuous improvement of the Global Workplace Change Engagement program.
• Work with local RES personnel to understand, assess, and define the level of change required on each project, create the scope of work, map project stakeholders, and define roles and responsibilities.
• Set clear stakeholder expectations on how to prepare for the journey of change.
• Communicate to colleagues at all levels of the business to create awareness and drive adoption.
• Ensure all change activities are integrated into the overall project plan (architects, technology, facilities, construction, etc.).
• Actively engage with and oversee external Change Engagement execution consultants, guiding them through Citi’s standard 5-phase approach to Workplace Change and ensure high quality, consistent delivery.
• On occasion, conduct change management execution activities on small projects.
• Support project & change execution teams in refining design / operational requirements.
• Regularly report key metrics and project status. Identify risks but also highlight best practices to incorporate into the Citi standard approach.
• Recognize, report, and escalate project risks; oversee remediation of risks raised.
• Conduct changes related activities associated with introduction and adoption of smart building elements & workplace related innovations, in support of the wider group remit around innovation and simplification.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications:

• 10 + years diverse professional experience in change management or a related field: (i.e., project or program management, workplace planning/programming, strategic planning, building design/construction, etc.)
• Demonstrated experience in delivering large scale workplace change engagements for corporate offices.
• Proven ability/experience in working independently due to time zones/geographies.
• Expertise in current workplace trends including applied knowledge of activity-based work strategies, concepts, and designs.
• Experience managing multiple high visibility projects across geographies.
• Experience working in global and complex settings with multiple stakeholders.
• Proven ability to work in a team with diverse skill sets and cultures.
• Proven ability to work well in high-pressure, time-sensitive environments.
• Strong interpersonal and communication skills, with an ability to communicate effectively, drive consensus, influence, and motivate.
• Strong analytical/problem solving skills; sound judgment and leadership skills.
• A critical thinker with an understanding of process and relationships.
• Formal change management qualification from a relevant organization (i.e., Prosci etc.) is a plus.

Education:

• Bachelor’s degree, potentially Master’s degree.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.