Workforce Management Analyst

Be among the first applicants.

Apple Inc.

Singapore

SGD 60,000 - 80,000

Be among the first applicants.

5 days ago

Job description

Description

The ideal candidate will work independently at the Apple Singapore or Chengdu site, while collaborating with global peers implementing and executing initiatives for schedule flexibility while driving automation and efficiency within the workforce tools and scheduling processes. The role will work closely with WFM partners including tools and analytics support while partnering with AppleCare Leadership to stay apprised of all projects, pilots, and initiatives. Candidates must be able to learn to navigate a variety of support tools while ensuring effective communication and maintaining the highest level of quality in all tasks.

Develop and manage schedules to optimize coverage and service levels.
Collaborate with leadership to coordinate training, events, and daily activities.
Drive automation and efficiency improvements within eWFM tools.
Partner with WFM teams and analytics support to enhance scheduling processes.
Stay aligned with AppleCare Leadership on ongoing projects, pilots, and initiatives.
Ensure effective communication and maintain the highest quality in all tasks.