Workforce Development Engineer

Our vision is to transform how the world uses information to enrich life for all.

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

Responsibilities and Tasks

Training and Documentation Support for Operations Central Team

• Partner with appropriate stakeholders to achieve organization workforce readiness
• Support Global documentation and training contents
• Collaborate to create and manage knowledge solutions
• Support and optimize programs, systems and processes
• Benchmark, share, and deploy best known methods
• Manage value add metrics and key performance indicators
• Provide instruction
• Conduct coaching

Analyze Training and Documentation Needs and Recommend Appropriate Interventions

• Plan and conduct needs analysis using accepted department processes and procedures
• Use approved business processes to conduct analysis (e.g. ADDIE)
• Apply Organization change management practices when project scope and scale dictate
• Leverage data and comparing findings to project acceptance criteria
• Interpret the results and recommend intervention(s) or refer to a more appropriate service provider if appropriate

Design Interventions

• Research the topic including internal and external sources for existing content, leverage if materials are available, compile information from subject-matter-experts for content and best delivery option
• Write the goal and learning objectives to Learning standards
• Plan sequential learning activities to accomplish each objective and overall goal

Develop Interventions

• Select the best content and delivery options using WFD-related tools (e.g. Methods/Media Matrix)
• Verify that training and documentation will be maintained by the subject-matter-experts
• Develop instructional materials by applying adult learning theories and principles, and technical writing standards
• Create performance support materials as needed (e.g. instructor guides, QRCs, job aids, handouts)
• Create assessments that accurately verify completion of ALL objectives and goal
• Pilot (if able) the training intervention or documentation draft, collect feedback and make necessary adjustments

Implement Interventions

• Create the implementation package (training management plan, schedule, communication plan, etc.)
• Administering and maintain courses, certifications, special learning events, profiles and assessments
• Administering implementation strategies for training programs and upcoming events
• Instructing or supporting learning event (e.g. instructor-led class, webcast, CBT, self-study document, etc.)
• Deploying global documents with associated workflows and global matrix rendering

Evaluate Interventions

• Creating a pilot test and an on-going evaluation process for the appropriate level of evaluation (e.g. reaction, learning, application, and impact)
• Creating a system for communicating results of evaluation and review and update of material/ delivery options
• Coordinating the transition of a training and documentation intervention from pilot test evaluation to on-going evaluation of intervention effectiveness and adoption

Manage Projects and Programs

• Contributing to projects as a participant, leader and/or project manager
• Using approved and required OCT project management and business process tools
• Managing project and program documentation and training to OCT internal and global standards (e.g. ECN, PDR)

Serve as a Liaison and Coach

• Partnering with customers to provide performance consulting
• Representing the interests of the customer to OCT Training, Documentation, and Organization Change Management
• Coaching and/or mentoring others (e.g. career, development, and training interventions)
• Providing consulting and research in specific areas of expertise
• Building and sustain training and documentation vendor relationships
• Applying principles and techniques of effective cross-cultural communication
• Facilitate meetings and workshops

Education

Required

• Bachelors Degree in Education Leadership/Adult Learning, Organizational Leadership/Design, Instructional Performance Technology, or a related field of study

1 year experience in any of the following:

• Documentation

5 years experience in any of the following:

• Training, Development, Education, Documentation
• Engineering

Additional Information:

Qualifications

• Experience in training adults
• Experience with documentation and learning management systems
• Experience managing projects, business processes and metrics development
• Excellent teamwork and team building abilities
• Proficient in English verbal and written communication skills for different audience levels
• Strong organization and multi-tasking skills
• Strong analysis and problem solving abilities
• Possess basic to intermediate skills with MS Office applications
• Must be able to flex work schedule based on business needs (e.g. to attend early morning or evening meetings)
• Independent, works well with minimal day-to-day supervision
• Occasional travel required based on business need
• Knowledge of adult learning principles and instructional design methodologies is preferred
• Experience and understanding of manufacturing and Engineering processes, systems, job skills and abilities is preferred
• Experience with manufacturing processes and software systems is preferred