Weddings, VIP, Special Services Manager, Disney Cruise Line

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Weddings, VIP, Special Services Manager, Disney Cruise Line

Job Summary:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success.

This Weddings, VIP, Special Services Manager position is responsible for building a strategic program, increasing sales and driving revenue for Disney Cruise Line Destination Weddings/Vow Renewals. It will also lead initiatives to plan, strategize and optimize the VIP Services product offerings that will influence and negotiate with all internal and external contacts, identify and assess risk in addition to making recommendations to partners.

This blended role will aim to promote the Disney Cruise Line Wedding brand and build relationships through an effective sales and service strategy. We ask that you have extensive networking, attending industry & association events, industry knowledge and understanding of a service-based sales strategy.

This role requires the person to be flexible in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel.

Responsibilities:

• Build a strategic program, increasing sales and driving revenue for Disney Cruise Line Destination Weddings/Vow Renewals
• Drive decisions and influence strategy to maximize revenue for Disney Cruise Line and will work closely with Revenue Management, Sales, Marketing and Disney Fairytale Weddings partners
• Collaborate with business, finance and operations teams on Long Range / Annual Planning and other strategic initiatives
• Promote the Disney Cruise Line Wedding brand and build relationships through an effective sales and service strategy
• Lead initiatives to plan, strategize and optimize the VIP Services product offerings that will influence and negotiate with all internal and external contacts, identify and assess risk in addition to making recommendations to partners
• Collaboration with numerous teams across the Disney Signature Experiences and DX organization

Required Experience:

• Minimum 6 years of professional experience in group/event planning and executing experience with VIP clientele in the travel industry, utilizing data analytics to execute sales tactics and implement process improvements
• Preferred minimum 3 years’ team leadership experience, both with direct reports and team members
• Proven success working with levels of leadership and support teams
• Demonstrated ability to exceed demands of various internal stakeholders
• Have extensive networking, regular attendance at industry & association events
• Possess industry knowledge and understanding of a service-based sales strategy

Required Skills:

• Strong and proven leadership and collaboration skills
• Ability to lead multiple cross-functional teams through planning process for projects and tactics
• Own the servicing of assigned ceremonies from beginning to end
• Problem solver, organizational skills and multi-task oriented
• Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies used
• Ability to manage and track budgets
• Work in a fast-paced environment, managing multiple projects with varying priorities and deadlines
• Effectively communicate verbally and in writing with all levels of the organization
• Ability to maintain an elevated level of confidentiality

Schedule Requirements:

• Flexibility in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.