Warranty Lead (Salesforce) (Ref 25783)

Responsibilities

1. Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality for Post Go-Live Support.
2. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.

Requirements

1. Bachelor’s degree in Business Administration, Information Technology, or a related field. Relevant Salesforce certifications are a plus.
2. Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing.
3. ITIL and IT Service Management background.
4. Defect triaging and issue management.
5. Experience with reporting the production status, SLA and KPIs in a telco project.
6. Should be able to manage the prioritization and planning of a team of support developers and testers.

Licence no: 12C6060