Warehouse Supervisor

RESPONSIBILITY:

• To assist Manager on the daily activities and resources planning.
• Deploying the staff to ensure the operation can run smoothly and effectively.
• Conduct daily pre-shift briefing and new staff’s orientation.
• Oversee incoming and outgoing shipping activities to ensure accuracy.
• Determine shipping priorities and work assignments to meet shipping and receiving schedules and KPI.
• To ensure customers’ operation run systematically with speed to satisfy the customer’s objectives and expectations.
• Follow up on customer’s request promptly.
• Train and cross train all staff to avoid indispensability to ensure the smooth continuity of daily operation.
• Brief staff as and when required on assigned task, regulations, changes, and new implementations.
• Liaising with other relevant internal and external parties to ensure all the shipments are released and shipped on time.
• Maintain and monitoring staff attendance, discipline, morale, and departmental harmony.
• Perform investigation reports for incident/discrepancy raised from internal or external customer.
• Conduct counselling and take disciplinary action as and when if required.
• Problem solving, process and system enhancement for better productivity and quality.
• Ensure proper procedures and work instructions are documented and being carried out by the operation teams.
• Regular cycle counts on customer’s inventory being conducted and accordance to KPI requirement.
• Maintain general cleanliness of the warehouse – 5S, Safety and Security.
• Ensure equipment is well maintained and functionable.
• Other responsibilities assigned by Supervisor or Manager.

REQUIREMENT:

• At least 2 to 4 Year(s) of working experience in the related field is required for Assistant Supervisor or Supervisor positions. At least 5 years of supervisory experience for Senior Supervisor positions.
• Plan and lead a team of staffs in performing daily operational activities.
• Candidate must possess Diploma, ITE or Secondary Education.
• Required language(s): English – Read and written.
• Hardworking and independent.
• Computer Literate.
• Forklift License has advantages.
• Computer literate and able to work with Microsoft applications.
• Prior SAP experience preferred.
• Experience in managing a warehouse team of 20.
• Requires doing some simple QA checking.
• Customer service oriented.
• Team player and able to multi-task.
• Able to work OT when required.
• Able to commit 5.5-days workweek.
• Report daily operation issues to the respective superior.
• Assist in problem solving with team members.
• Provide guidance to junior staffs.
• Motivate the team members.
• Monitoring team member performance.
• Build up the team bonding.
• Optional – Operating of Material Handling Equipment (MHE) and ESD equipment if required (Internal or External training will be provided).