Warehouse Operations Executive

Responsibilities

• To ensure delivery of key SLA’s with customers in a fast growing sector, including managing/implementing operations for existing and new customers in accordance with the DSC demands
• Reviews monthly operational performance with customers and provides solutions to drive operational excellence
• Build a strong win-win relationship with customers to ensure customer retention and development of solutions to grow existing businesses
• Frequently review, align, and keep immediate Superior updated with information on operational issues and performance indices, such as customer profile, Space Management, Resources management, Operating procedures, and P&L status
• Manage the planning process to ensure all daily operation activities are executed and met according to the customer’s SLA
• Continually review and improve business processes to enhance productivity and add value to DHL services
• Manage the effective implementation and use of appropriate technology in all sections of the service chain to enhance service and improve productivity
• Develop a high-performance service culture within the functional team. Plan, organize, and direct in an efficient and effective manner

Requirements:

• Degree in Logistics / Supply Chain Management preferred
• Minimum 3 years of experience in managing an operational functional team
• Experience in reading and managing Profit & Loss statement would be advantageous
• Must be highly motivated and able to supervise headcount of 20-30, and manage relationships with all levels of staff and customers
• Have excellent verbal, written, and presentation skills
• Able to handle stress and work in a fast-paced environment