[Walk In Interview] Call Center Agent (Singaporeans Only)

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

WALK IN INTERVIEW DETAILS
Date: Every Wednesday, For February March 10.30am-4pm (Avoid 11.30am-2pm)
Walk-in Interview Location: 1 Greenwich Drive, Office Block, Singapore 533865
Singaporeans only as security clearance is required.
No walk-in interview during public holidays.

Contact Centre Agent
Working location: 1 Greenwich Dr / 25 Ubi Road 4

Working days & hours: 5 days work week shift work including weekends 24/7
Afternoon: 3pm-12am ($9 shift allowance)
Midnight: 12am – 9am ($12 shift allowance)
Morning: 8am-5.30pm / 8.30am-6.00pm / 11am-8.30pm

Responsibilities:

• Act as the first point of contact for the customers
• Understand both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Perform ad-hoc duties related to contact center projects.

Job Requirements:

• Good communication skills in English
• Proficiency in other languages/dialects may be required depending on program requirements
• Proficient in Microsoft Office applications
• Ability to handle difficult interactions in a professional manner

Job Qualifications:

• Must possess O-Level/Higher NITEC/A-Level/Diploma/Degree
• At least 2 years of relevant working experience in Contact Centre, customer support, and customer service functions