VP, Application Support Engineer (Finacle), Core Banking Technology, Group Techn

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

1. End to End Handling of Finacle application production issues with work ranging from incident analysis, Code fix, SIT Testing, UAT Test planning (Scope, duration), UAT support for user, Source promotion to production. Finacle 10.x/ 11.x.
2. Application improvements ranging from performance and operational improvements, identification and remediation of system and process Toils.
3. Working in a stretch role to take forward production issues from analysis to production fix/deployment.
4. Follow Production Support Processes and provide input to strengthen them over time.
5. Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment.
6. Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issues) and responsible for communications with management.
7. Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management.
8. Working with various teams like Infrastructure and development teams to resolve, and analyze root cause for complex issues and outages.
9. Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery, and stability of production.
10. Must have good functional knowledge of FINACLE v10 and v11 in Payments/interfaces, GL/Reconciliation, Loans (Retail and Corporate), Limits, CASA/TD.
11. Analyze incidents in Finacle Wealth management and provide solution/work around for the issues independently.

Requirements

1. Strong experience in the Banking industry with minimum 6+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment – Worked across modules of Finacle 10.x/ 11.x.
2. Experience in Finacle application in code development, troubleshooting and fixes (Finacle scripting, product, JRXML, Reports, etc).
3. Sound understanding of RDBMS / Unix / Large banking application.
4. Strong team player, effective at communicating internationally and used to working closely with remote teams.
5. Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java.
6. Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment.
7. Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
8. Present facts and recommendations effectively in oral and written form.
9. Pro-active, independent, resourceful and able to work in a team.
10. High attention to detail with focus on understanding the issues with finding solutions.

Technological Requirements

1. Hands-on SRE/ Production support experience on Core Banking platform.
2. Strong technical skills, e.g., scripting or programming experience, DBA/SA skills etc.
3. Strong transformation and change management experience.
4. Software Configuration Management, Quality Control Management, Version Control Management.
5. AIX / Linux / VM/ Cloud - Openshift.
6. Database – Oracle / Postgres.
7. Application Servers – IBM WebSphere, JBoss.
8. Middleware technology – MQ, File transfers.
9. Scheduling software.
10. Good to have experience in Cloud - Openshift.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.