VIE - Support to process "Provide Customer Support " worldwide

Job Description:

A VIE for Business performance support has arisen within Airbus Customer Services in Singapore.

You will be involved in the optimization of processes and performance management to enhance operational efficiency within a global organization. This role offers a unique experience at the heart of Airbus operations, in a dynamic and stimulating international environment.

Tasks & Accountabilities:

You will be in charge of the following key activities:

1. Operational Support for the “Provide Customer Support” Process:

   • Jointly work with the Process Operational Support Manager (based in France) for the deployment and optimization of the process.
   • Analyze gaps in processes and propose improvements.
   • Develop and update Process Operational objectives on a regular basis including manuals, handbooks & resource models.
   • Engage with regional stakeholders and Airbus Central Entity to ensure alignment and harmonization of actions.
   • Coordinate risk & opportunities workshops for all regions.
   • Ensure adherence for Maturity Assessments and Audit(s).
   • Monitor process performance Indicators in adherence to target set.
   • Participate in updating documents for meetings and report on performance indicators.

2. Support for Local Team Performance:

   • Be the focal point for the Business Performance Manager (based in France).
   • Automate data collection and update performance dashboards (operational, health, safety, finance, etc.): collect, automate, visualize, and analyze data, track KPIs, stakeholders management.
   • Drumbeat and follow up the actions plan (CSIP, VD&D, RTD) to ensure their effectiveness.
   • Participate proactively in problem resolution.
   • Assist in managing specific team projects.
   • Contribute to improving the collection of risks and opportunities within the service.
   • Support "Field Service" activities: prepare performance reviews, measurement for Field Service "Techrequest Get Well", use of Salesforce, Support in preparing speakers interventions, training and workshops for the Regional Field Service Conference.

3. Lean Management Support:

   • Be the Lean Management focal point within the team.
   • Actively participate in the deployment and optimization of AOS (Airbus Operating System) within the service and worldwide.
   • Support the Regional SMS Officer for the Asia-Pacific region and the E& team: follow up on training, support "speak-up" and awareness initiatives, and consolidate SMS picture through comprehensive dashboard development.
   • Implement and participate in problem-solving with AOS tools (5S, Ishikawa) and ensure the follow-up of corrective actions.
   • Lead AOS meetings for the APAC region and other regions worldwide.
   • Identify and reduce non-value-added activities while proposing solutions for continuous improvement.

Required Skills:

• Master's degree (BAC+5), Engineering degree, or equivalent.

Technical Skills:

• Experience in performance analysis and data automation is a significant advantage.
• Proficiency in digital tools such as Google Workspace; knowledge of Salesforce and Skywise is a plus.

Communication Skills:

• Excellent written and verbal communication skills.
• Ability to effectively manage stakeholders at various levels (internal and external).

Organizational and Behavioral Skills:

• Autonomy, rigor, and the ability to work proactively in an international environment.
• Analytical thinking and the ability to simplify complex information into actionable insights.
• Ability to work within a responsive team and take initiative.

Language Skills:

• English: Intermediate/Advanced level.

The contract duration of VIE is 24 months.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Singapore Private Limited

Employment Type:

VIE, VISC

Experience Level:

Entry Level

Job Family:

Digital