Vice President, Third-Party Engagement Manager - Group Chief Operating Officer

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Vice President, Third-Party Engagement Manager.

Principal Responsibilities

1. Manage the relationships of vendors that sit within iWPB Operations throughout the contract lifecycle, reporting, projects and production work within Banking Services.
2. Provide effective vendor risk and supplier management to ensure that HSBC meets its operational, business and/or regulatory requirements to mitigate any regulatory breaches, civil or monetary penalties and to avoid any damage to shareholder value and reputation/brand image.
3. Drive operational excellence - to lead and direct vendor management operation in country to deliver an agreed set of business objectives.
4. Support department head on innovation and transformative projects to future proof Target Operating Model (TOM) through the delivery of strategic initiatives and continuous improvements (e.g., Bank wide Operations Transformation (BWOT) Programme, War on Manual Controls etc).
5. Manage the stakeholder relationships and act as the primary point of contact to Business relevant stakeholders in Business.
6. Perform management reporting, projects relating to vendors as well as production work within Banking Services.
7. Managing regional/global engagement relating to service providers.

Requirements

1. Minimum Degree holder with 5 years of relevant experience.
2. Good understanding of operational risk and controls, preferably gained through experience in front line and risk roles.
3. Proven problem-solving skills with ability to consider alternative and lateral solutions.
4. Highly developed communication and influencing skills.
5. Ability to prioritize and work independently under pressure within a team environment.
6. Knowledge of the changing regulatory environment.
7. Demonstrable experience of managing operational risk within appetite during operational change and re-organization.
8. Significant experience of implementing control frameworks.
9. Strong influencing and negotiation skills.
10. Strong communication skills.
11. Presentation skills and drives self-learning including technical/system knowledge.

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.