Vice President, Technology Delivery

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels, and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs, and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time.

Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Appointments

• Oversight of Technology Change programme for Singlife, which includes Infrastructure, Information System, and Application Platforms.
• This role is to ensure successful implementation of Technology projects within the agreed time, scope, and budget, so that the projects can deliver benefits to Singlife.

Key Responsibilities

• Project Initiation: Work with stakeholders to estimate tech effort and costs for the budget approval. This will also include the annual exercise for Technology budget planning.
• Project Planning: Develop a comprehensive project plan, including defining project charter (Terms of Reference, project scope, objectives, timelines, and resource requirements), detailed work breakdown structure, project schedule, project budget estimation.
• Stakeholder Management: Identify and engage key stakeholders, both internal infrastructure and delivery teams and external vendors, and maintain effective communication and build strong relationships with stakeholders throughout the project lifecycle.
• Budgeting and Resource Allocation: Manage project budgets, track expenditures, and allocate resources effectively to ensure project success within financial constraints.
• Risk Management: Identify potential risks and develop strategies to mitigate them. Monitor and address any issues or obstacles that may arise during project execution. Build and implement control measures to mitigate risks.
• Project Execution: Manage and oversee project activities, including procurement, installation, and testing, while ensuring compliance with relevant regulations and standards. Liaise effectively with vendors to deliver the project.
• Quality Assurance: Implement quality control measures to ensure that infrastructure projects meet established standards and specifications.
• Documentation and Reporting: Maintain accurate project documentation guided by Singlife’s governance, including progress reports, financial records, change orders, and other relevant project-related information.
• Team Management: Lead and motivate project teams, providing guidance, direction, and support to achieve project objectives. Foster an agile, collaborative and productive work environment.
• Project Closure: Ensure proper project closure, including finalizing contracts, conducting project evaluations, capturing lessons learned, and facilitating knowledge transfer.
• Continuous Improvement: Identify areas for process improvement and implement best practices to enhance project delivery efficiency and effectiveness.
• Communication: Present project milestones, challenges, and achievements to respective stakeholders including Head, Enterprise Solutions and SSC Technology and Group Head of Technology and Operations in monthly PSC meetings.
• This job responsibilities may vary from time to time depending on the nature of the infrastructure project, and the initiatives in which the project manager operates.

Key Decisions within the Role

• Financial authorization limits as per the Delegation of Authority approved by the Board.

Team

• Direct and indirect accountability for the Project Team, including project managers under professional service.

Requirements:

Experience

• Independent, resourceful, and able to solve problems encountered in projects.
• Strong bias to action and proactive in solving problems.
• Able to facilitate discussions among all stakeholders, both business and IT stakeholders to resolve problems.
• A real-time player who can foster strong working relationships with all stakeholders and able to handle tight timelines in projects delivery.
• Individual should have at least 10 years of experience, with a proven track record in managing people, programs/major IT projects, and processes.

Education

• Academic: Bachelor’s degree in IT (preferred)
• Professional Certification(s): PMP (preferred)

Key Stakeholders

External:

• Vendors: Technology & other service providers
• Others: Audit firms, Consulting firms, government agencies

Internal:

• Technology teams
• Business users