Vice President, Front and Middle Office Application Support

Why Mizuho

At Mizuho Securities (Singapore) Pte. Ltd., we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.

It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.

About the Team

The IT Operation team is responsible for maintaining, monitoring, and managing day-to-day system operations, technology, and infrastructure of the company. The team comprises IT professionals from different functional and technical backgrounds. The goal is to provide high-quality IT support service to end users in Pan Asia and maintain the availability of mission-critical business applications.

Summary

We are looking for a pro-active candidate to provide support for front and middle office applications. They are responsible for ensuring business continuity for the applications so that the users can carry out their day-to-day tasks within their business function. The candidate will be required to work on shift hours including public holidays and beyond office hours where required.

Responsibilities

• Manage the day-to-day operational and production support tasks for front and middle office applications (i.e., system health checks and monitoring) and new business requirements.
• Proactively action on queries from all stakeholders including Front Office users, users from operations, and corporate functions.
• Responsible for resolving incidents reported on Front Office/Middle Office applications, within the agreed upon Service Level Agreement (SLA) timeframe.
• Communicate regularly with business users on technology events and issues, and update progress on issue resolution.
• Organise and drive regular application & infrastructure vendor management meetings to monitor their service level and reflect user expectations.
• Ensure the team is aligned to ITIL standards, including incident, problem, and change management.
• Discover and escalate risk issues to the corresponding department in a timely manner.
• Ensure the team is compliant with IT Policies and Procedures and update the contents when necessary.
• Ensure all operational procedures, troubleshooting guidelines, and user FAQs are documented and regularly updated.
• Drive regular knowledge sharing sessions with different teams to ensure domain functional and technology knowledge are up to date.
• Participate in business continuity planning, including BCP drills with business users.
• Generate regular KPI reporting to the management team.

Skills and Qualifications

• At least 7 years of IT support experience within the financial services industry.
• Minimum 6 years of relevant IT experience in the Fixed Income field.
• Support knowledge on Murex is a must.
• Preferably with prior support knowledge/experience on ION and Bloomberg in Fixed Income.
• Solid knowledge of Fixed Income products and the underlying trade life cycle.
• Well informed on operational and regulatory risk.
• Good general IT skills including Microsoft Office (particularly Excel with Macro).
• Possesses excellent verbal and written communication skills.
• Ability to deliver clear and concise messages to senior audiences under highly stressed situations.
• Good task prioritisation skills to support mission-critical business flow and systems.
• Possesses real-time decision-making ability.
• Strong problem-solving and analytical skills.
• Ability to work under pressure.
• A team player.
• Well adaptable and flexible to handle challenging technology landscapes and user requirements.
• Leadership skills to provide guidance and support to junior team members and lead by example.