Vendor Manager II

Work Location:
Singapore, Singapore

Hours:
40

Line Of Business:
Procurement & Sourcing

Pay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Job Profile Summary:
Manage Third Party Business Arrangements through all stages of the Third Party Management Lifecycle (TPML), in alignment with relevant frameworks, policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables). Vendor Managers are also responsible for monitoring, analyzing and reporting on performance of Business Arrangements and identifying and escalating issues where identified in order to mitigate risk. On more strategic, critical and/or complex relationships across multiple business segments or corporate functions, role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TD's relationship with the Third Party. This position is part of a newly formed Singapore Vendor Management team.

CUSTOMER:

• Own the management of Third-Party Business Arrangements through all stages of the TPML, in alignment with relevant Third-Party frameworks, policies and standards.
• Initiate intake via a Sourcing Request and follow the Third-Party Risk Assessment process.
• Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders.
• Understand the financial terms of a Business Arrangement and monitor a Third Party's financial health to mitigate risk related to costs and services.
• Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party.
• Support Lead Vendor Managers in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive.
• Maintain strong relationships with internal stakeholders.
• Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics.
• Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery.

SHAREHOLDER:

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
• Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards.
• Monitor, analyze and report a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments.
• Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with Third Party Risk Management (TPRM) Policies and related Standards.
• Document Third Party risk issues, as per the TPRM Issues Management process and standards, escalate issues as appropriate, and partner with Third Party to develop a remediation plan to drive resolution.
• Participate in cross-functional initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations.
• Conduct internal and external research projects; support the development/delivery of presentations / communications to management or broader audience.
• Conduct meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices.
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

EMPLOYEE / TEAM:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH:

• Expert level professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas.
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations.
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services.
• Acts as a lead integrating cross-function understanding within their own field of specialty; with significant resource requirements, risk and/or complexity.
• Independently manages business arrangements.
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions.
• Uses sophisticated analytical thought to exercise judgement and identify solutions.
• Impacts the achievement of sub-function or business line objectives within the area they are accountable for.
• Supports advanced methods to contribute to new solutions and recommend standards against which others will operate.
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders.
• Works autonomously as the lead and guides others within area of expertise.

Job Requirements:

• Undergraduate degree with minimum 5+ years of related experience.
• Advanced knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle framework/principles, systems, products/services, product research, assessment & reporting, competitive intelligence, negotiation tactics and/or regulatory requirements.
• Knowledge of current and emerging competitor and market trends.
• Knowledge of Risk Management environment, standards and regulations.
• Knowledge of budgetary management principles/practices/procedures.
• Skill in identifying complex problems and reviewing related information to develop/evaluate options and implement solutions and/or governance procedures.
• Skill in supporting the development and implementation of change strategies and/or processes.
• Ability to negotiate, influence, collaborate and effectively communicate to build relationships.
• Ability to contribute to strategic direction of the function and provide advice to senior leadership.
• Ability to monitor, analyze, report and assess adherence, performance and risk of information, contractual terms and/or delivery of services.
• Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues/problems.
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives.
• Ability to exercise sound judgement in making decisions.
• Ability to research, collect, organize and analyze information and prioritize work while meeting multiple deadlines.
• Skill in using analytical software tools, data analysis methods and reporting techniques.
• Skill in using computer applications including MS Office.
• Ability to work successfully as a member of a team and independently.
• Ability to handle confidential information with discretion.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package:
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development:
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.