Vendor Enablement Lead (BPO Vendors/ US Tech MNC)

Adecco is partnering our client, a well-known US Tech MNC (specializing in social media services).

The Opportunity

• We are in search for a Vendor Enablement Lead.
• The ideal candidate should come with past work experience in tech/e-commerce industry, coupled with vendor management experience (ideally BPO/Call Center vendors).

The Talent

• 6+ years of experience managing senior level relationships with Business Process Outsourcing (BPO) vendors
• Experience communicating and presenting insights and recommendations to executive teams
• Experience leading and influencing cross-functional teams and aligning partners to shared goals
• Experience managing internal and external facing projects (sales development/strategy, training, communications, marketing, account management)
• Operational and project management experience running strategic projects with cross-functional teams

Job Description

This role will be focused on developing vendor strategy for the Small Business Sales team. The role is expected to drive value through vendor relationships (e.g. managing strategic partnerships, issue management, running the rhythm of business) and extensive cross-functional collaboration.

• Lead the Vendor Enablement function in the region and be accountable for managing the partnership with our regional vendors with a focus on driving vendor accountability, running the rhythm of business, and managing issues and escalations from the vendor
• Uplevel existing vendor relationships to ensure alignment on strategic goals
• Promote process improvement and standardization of processes across all sites.
• Execute performance scorecards to drive continuous improvements and ensure vendor decisions/strategy aligns with org objectives
• Manage the onboarding and offboarding process for vendors ensuring a seamless transition and adherence to contractual terms
• Collect, share and own Tools functionalities and improvement opportunities
• Ensure adherence to process and tools in the Region

Next Step

• Send your resume to: jason.lew@adecco.com
• Email Topic: Job Application - Vendor Enablement Lead

Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435