Valet Operator (Night Shift)

Working Hours: 7:00 PM – 5:00 AM (Night Shift) 6 days work week.

Job Description:

We are seeking a highly organized and proactive WFH Operations Manager (Malaysia-Based, Night Shift) to oversee and coordinate our valet team of 15 people. The ideal candidate must be a team player with excellent communication and leadership skills. This role requires fluency in English and Chinese and will involve managing customer interactions, scheduling valet services, and ensuring smooth daily operations—all from a remote setting.

Key Responsibilities:

1. Team Coordination: Supervise, manage, and support a team of 15 valet drivers, ensuring efficient deployment based on customer requests.
2. Customer Service: Handle incoming phone calls and WhatsApp messages from customers, coordinating valet services in a professional and timely manner.
3. Scheduling & Logistics: Plan and adjust team schedules based on demand, ensuring optimal coverage during peak hours.
4. Issue Resolution: Address and resolve customer inquiries, complaints, or operational issues promptly.
5. Performance Monitoring: Track team performance, attendance, and customer feedback to maintain service excellence.
6. Reporting: Provide daily operational reports and updates to management.
7. Continuous Improvement: Identify areas for process optimization to enhance efficiency and customer satisfaction.

Requirements:

1. Education: Minimum Bachelor’s Degree in Business Administration, Operations Management, or a related field.
2. Experience: At least 1 year of experience in operations, customer service, or logistics management or have the attitude to learn.
3. Language Proficiency: Must be fluent in English and Chinese (both spoken and written).
4. Tech-Savvy: Proficient in using WhatsApp, Microsoft Office (Excel).
5. Strong Leadership: Ability to manage, motivate, and coordinate a team remotely.
6. Problem-Solving Skills: Quick thinking and resourceful in handling customer requests and unforeseen challenges.
7. Work from Home Setup: Must have a stable internet connection and a quiet working environment.

Perks & Benefits:

• Competitive salary with overtime compensation
• Remote work flexibility (work from home)
• Opportunities for growth and career advancement

If you are a dynamic, detail-oriented individual with excellent leadership and communication skills, we’d love to hear from you! Apply now to join our growing team.