UX/UI Designer

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering User Experience / User Interface experts with the resources to solve critical problems for the future of our business, which is why we need you.

The UX / UI Designer will be a crucial part of the Asia Segment Experience Design community to champion Human-Centered Design (HCD) within Manulife Life Insurance Company, Singapore (MLS).

Reporting to the Head of Customer Experience, the UX / UI Designer will:

• Champion HCD and advocate for user research, user experience, and design process within MLS
• Own the development of designs of our key strategic digital platforms to deliver excellent customer and distributor experiences.

The UX / UI Designer will have the shared responsibility for meeting/exceeding Tier 1 & 2 KPIs for the Digital & Customer pillar.

Responsibilities

• Apply conceptual thinking to create world-class digital services across multiple platforms, bringing together user needs, business goals and technical realities.
• Translate concepts into designs that illustrate simplicity despite system complexity.
• Facilitate problem statement definition, validate product assumptions, advocate for the customer’s perspective, while considering the business objectives.
• Identify design problems through in-depth analysis of research and ideate elegant solutions and customer experience.
• Translate concepts into wireframes and mockups that lead to intuitive user experiences, optimized for a wide range of devices and interfaces.
• Collaborate with other stakeholders to test and iterate designs and work closely with development teams to ensure design specifications are implemented.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Proven and progressive experience with driving and applying user-centred design processes, with at least 5 years of dedicated UX design practice designing complex solutions for digital environments
• Expertise in UX design best practices, service design, testing methodologies, and usability and accessibility concerns
• In-depth knowledge and experience of UI design with consumer applications, preferably mobile devices, rich web apps/site, interactive TV within media, and telecoms industries
• Experience working with Figma and Adobe Creative Cloud. Basic HTML5, CSS3, and JavaScript skills are a plus
• Excellent communication, stakeholder management and interpersonal skills
• Quick learner: Must be able to quickly gain a high level understanding of the technical and business domains of the teams within MLS to provide a shared service

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.